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Hover over History , then from the menu on the left, click Clear browsing data. Uncheck everything except Cached images and files and Cookies and other site data.
In the Time range drop-down menu, select All time. Select Settings. Windows will check for updates. If it doesn't, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome.
If these steps allow you to stream TV shows and movies from Netflix. From the upper right corner of the browser, click Menu. From the Time range drop-down menu, select All time.
See Microsoft's Xbox support site for specific steps to resolve the error. Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:. Contact the TV manufacturer for help. When you see the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo.
Open the App Store and search for "Netflix. If you can't find the Netflix app in the App Store, go to the Apple support site for help. Press and hold the side button and one of the volume buttons at the same time until the sliders appear.
Drag the top slider to turn your device completely off. Press and hold the Menu button on the Apple TV remote until you're back on the home screen. Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote.
If you do not have a Tools button, proceed to the next set of troubleshooting steps. If you are still getting a black screen, please try Netflix again in 20 minutes.
It can take this long for the app to complete setup. If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device. Then, select Sign out , Reset , or Deactivate. Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Blu-ray player. When do you see a black screen? When you open the Netflix app. Return to the previous menu. Return to the previous menu and try to open the Netflix app again. Restart your device. Unplug your device from power.
Plug your device back in. Turn your device on and try Netflix again. Contact the manufacturer. Your device is having a hardware or software problem that only the manufacturer can solve. Contact the device manufacturer and ask for help: Updating to the latest firmware for the device.
Performing a factory reset. If the manufacturer can't help, try watching Netflix on a different device. When you try to play a TV show or movie.
Return to the previous menu and try to play your TV show or movie again. Sign out of Netflix. Begin from the Netflix Home screen. To open the menu, navigate left and select Get Help. Select Sign out. Select Yes to confirm. Restart your home network.
Restore your default connection settings. These settings could include: Custom modem settings. Custom DNS settings. If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again. Improve your Wi-Fi signal. To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances.
At any other time. Google Chromebook or Chromebox. Turn off Chrome extensions. If you use Chrome, you can turn off unnecessary add-ons. Turn off any extensions that are turned on. Extensions listed under Chrome Apps don't need to be turned off. Mac computer. When you try to visit Netflix. Return to the previous page. Return to the previous page and try to play your TV show or movie again. Are you using a bookmark to visit Netflix?
Clear your browser cache. Open your internet browser and follow the steps below. Chrome version 61 or later : Click the Menu button. Select History. Select History again. Select Clear Browsing Data. Uncheck everything except Cached images and files. Try Netflix again. Firefox version 55 or later : Click the Menu button. Select Clear Recent History Select Clear Now. Opera From the menu sidebar, select the History icon. Safari: Version 10 or later In the menu bar, select Safari.
Select Preferences. Select the Privacy tab. Select the Manage Website Data Select Remove All. Select Remove Now. Select Done. Version 9 or earlier In the menu bar, select Safari. Select Reset. Clear the Netflix cookie.
Select Sign In and enter your Netflix email and password. Restart your browser. Quit your browser. Reopen your browser.
Update Google Chrome. Select Help. Select About Google Chrome. Chrome will show the current version and automatically install any updates. Select Relaunch. Clear Safari browsing history. From the menu bar in Safari, select History. Select Clear History.. From the drop-down menu, select All History. Select Clear History to confirm. If you use security software. Remove adware from your computer. Windows computer.
Return to the previous page and try to visit Netflix. Follow the steps for your internet browser below. Chrome : From your browser toolbar, click the Chrome menu. From the menu on the left, click Clear Browsing Data.
Click the Advanced tab. Click Clear data. Firefox : In the upper right corner of the browser, click Open menu. Click Preferences. Scroll down and click Clear History. Click OK. Internet Explorer version 9 or later : Click Settings. Click Internet Options. Your screen goes black. Per Saintlad , the most common reasons for a black screen include an error with your system files, an issue with Netflix servers, or corrupted installation files. Anyone else having issues with netflix?
At the end of every episode the screen just goes black or it freezes on the first frame of the next episode but the audio of the episode I was watching still plays. Luckily, per Saintlad there are several ways to get the streaming service up and running. If it checks out, turn your attention to your Internet connection. Use Fast. If you find that your network is slow, simply restart the router. Re-run the test to ensure that your connection is at par. If not, you may have to contact your network provider.
If content plays on the second device, the the first device may have issues with its system. You can start by signing out of the problematic device and logging in again.
For folks still encountering issues, Saintlad shares that you may need to turn off your VPN. The outlet explains that "VPNs are third-party services that provide security over your network and allow you to browse online in different parts of the world.
So, simply turn off your VPN and see if your black screen disappears. Another way to avoid the black screen is to clear your browser cache and cookies on your computers.
The outlet shares that browsers use temporary data to cut down the loading times of websites. As a result, data can accumulate over time and cause multiple problems on your system if it gets corrupted. Once complete, log into Netflix and see if you still have a black screen. If you watch Netflix content on a browser, you may want to log into the platform using a different one. Sometimes, browsers can experience problems, causing issues with Netflix.
Malware and other viruses can also be a factor. Make it a point to download virus blocking systems that can catch any issues to help Netflix and other applications run smoothly on your device.
Netflix app black screen
If you hear sound but don't see video when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.
If you don't hear sound or see video, visit Black screen with no sound. Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:. Contact the TV manufacturer for help. We're looking into this problem. To help us investigate, please contact Netflix Customer Service. In the upper right corner of your browser, select Menu.
If you are not using the Chrome browser, please contact customer service. You may need to update your computer's video driver, or install a video driver supported by Windows Netflix Customer Service can't help with these steps.
If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help. If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver. If an update didn't work or there were no updates available, uninstall the driver and reinstall it. If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome , Mozilla Firefox , or Opera.
To change the setting, follow the steps below. If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below. If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error.
Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
When you see the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo. Swipe downwards from the top edge of the screen to access Settings.
Once the data is cleared, hold the Power button on the side of your tablet. When you are prompted with the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo. Using a web browser, go to Viewing Activity in your account. In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible.
In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. If you don't see Accessibility , you may need to select Device first. Select Color Correction or Color Adjustment. Find System update or Software update. Press and hold the side button and one of the volume buttons at the same time until the sliders appear.
Drag the top slider to turn your device completely off. You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app.
Tap the Cast icon from the title description page to cast to your TV. If you're not using screen mirroring or these steps didn't fix the problem, continue below. Your TV's picture settings may be causing the black screen. For help adjusting these settings, contact your device manufacturer. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In.
Back to Help Home. Blu-ray players. Blu-ray player. When do you get a black or blank screen with sound? When you try to play a TV show or movie. Troubleshoot your hardware connection. Connect your device directly to your TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. At any other time.
Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Select Help. Select About Google Chrome. Chrome will show the current version and automatically install any updates. Select Relaunch. Try Netflix again. On the Netflix app. Try another HDMI cable. Mac computer. Windows computer. If you are not using the Chrome browser, continue troubleshooting below.
Make sure your video drivers are up to date. PlayStation 3. PlayStation 4. When you open the Netflix app. Are you using PlayStation VR? Select Sounds and screen. Select Video Output Settings. Select HDR. Turn HDR Off. What should I do next? Xbox Xbox One. Restart your device. Unplug your device from power.
Plug your device back in. Turn your device on and try Netflix again. All other game consoles. Amazon Fire tablet. Restart your tablet. Hold the Power button on the side of your tablet. Clear the Netflix app data. Select Applications. Select Manage all Applications. Select Netflix. Select Clear Data. Turn off color correction. Go to Settings.
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